Terms & Conditions
Whilst every care is taken to ensure the safety
of dogs undergoing treatment, all dogs receive hydrotherapy entirely
at their owner's risk.
- All treatment courses must be paid for in advance, including those
which are part of an insurance claim.
- Individual sessions must be paid for at the time of treatment.
- No animal will be treated without the prior authorization of their
veterinary surgeon.
- We will need to see a current vaccination record prior to commencing
any treatment.
- Please notify Southfields if at any point during treatment there
is any change in your pet's condition, or if your veterinary surgeon
recommends any alterations to their programme.
- Session fees will be charged in full if an appointment is broken
or cancelled without 24 hours prior notice.
- Southfields Hydrotherapy and Grooming reserve the right to refuse
treatment to any animal where considered inappropriate. Please inform
us if your bitch is in season or if your pet is suffering from any
of the following or similar conditions:
- Infectious disease i.e. active skin, ear, respiratory infections
- Vomiting/diarrhoea
- Feacal incontinence
- Severe general illness i.e. advanced heart or respiratory problems,
uncontrolled diabetes or epilepsy
- Please do not feed your pet for at least two hours prior to your
appointment time and to ensure that your pet has had an opportunity
to pass faeces prior to swimming. A surcharge of £20 will be
made for dogs that defecate in the pool as subsequent sessions may
have to be cancelled.
- All dogs must be kept under control on a lead whilst on the premises
and surrounding area. Please be responsible and clean up after your
dog - bags are available.
- Southfields cannot be held responsible for any loss or damage to
vehicles or personal property, howsoever occasioned, whilst on company
premises.
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