Terms & Conditions

Whilst every care is taken to ensure the safety of dogs undergoing treatment, all dogs receive hydrotherapy entirely at their owner's risk.

• All treatment courses must be paid for in advance, including those which are part of an insurance claim.

• Individual sessions must be paid for at the time of treatment.

• No animal will be treated without the prior authorization of their veterinary surgeon.

• We will need to see a current vaccination record prior to commencing any treatment.

• Please notify Southfields if at any point during treatment there is any change in your pet's condition, or if your veterinary surgeon recommends any alterations to their programme.

• Session fees will be charged in full if an appointment is broken or cancelled without 24 hours prior notice.

• Southfields Hydrotherapy and Grooming reserve the right to refuse treatment to any animal where considered inappropriate. Please inform us if your bitch is in season or if your pet is suffering from any of the following or similar conditions:

• Infectious disease i.e. active skin, ear, respiratory infections
• Vomiting/diarrhoea
• Feacal incontinence
• Severe general illness i.e. advanced heart or respiratory problems, uncontrolled diabetes or epilepsy

• Please do not feed your pet for at least two hours prior to your appointment time and to ensure that your pet has had an opportunity to pass faeces prior to swimming. A surcharge of £20 will be made for dogs that defecate in the pool as subsequent sessions may have to be cancelled.

• All dogs must be kept under control on a lead whilst on the premises and surrounding area. Please be responsible and clean up after your dog - bags are available.

• Southfields cannot be held responsible for any loss or damage to vehicles or personal property, howsoever occasioned, whilst on company premises.